REFUND & CANCELLATION POLICY

This policy applies to paid Patashale ERP subscriptions and to the GST tax invoices we raise for them through Razorpay. It sits alongside our Terms of Service, which govern your overall use of the platform.

Where a signed order form sets different commercial terms for your school, that document controls to the extent it differs from this policy. Nothing here is shipped physically; Patashale ERP is cloud software, so there are no delivery, dispatch, or return-of-goods steps.

Our free tier carries no charge, so there is nothing to refund. You can use it, downgrade to it, or stop using it at any time without any billing consequence.

This policy becomes relevant only once you move to a paid tier and we raise an invoice for your school.

If you are a new school, you may cancel within 14 days of your first paid invoice for a full refund, provided the workspace has not been used in production. Production use means live activity such as recording attendance, collecting fees, or sending parent messaging.

This window gives you room to confirm that Patashale ERP fits your school before the academic year starts to depend on it.

You can cancel at any time by telling us in writing. Cancellation stops the next renewal, so your school is not billed again for the following academic year.

Cancellation does not, by itself, refund the current academic year. Because a subscription provisions seats for the whole year, the year is billed up front, and your access continues until the end of the period you have already paid for.

We are not obliged to refund a part-used academic year, but we deal with genuine cases fairly. Examples include a prolonged outage we could not resolve, or a billing error on our side.

Where we agree a mid-year refund, it is calculated pro-rata on the unused portion of the year and issued together with a GST credit note.

The following amounts are not refundable:

Approved refunds are made to the original payment method or bank account, in Indian Rupees, normally within 7 to 10 business days of approval. Refunds are net of any taxes already remitted and are accompanied by the relevant GST credit note.

Refunds processed through Razorpay also follow Razorpay's own processing timelines, which can add a short period before the amount reaches your account.

To cancel your subscription or request a refund, email us at [email protected]. Please include your school name and the invoice number so we can identify your account and act quickly.

We will confirm receipt, tell you what to expect, and process any approved refund in line with the terms above.